Troubleshooting: Error 404 Message

If you tap your NFC card, scan your digital business card, or scan the QR code and see an Error 404, it usually means the card hasn’t been fully assigned or activated yet.

Follow the steps below to resolve the issue.

Step 1: Check an Employee Is Assigned to the Card

1. Log in to your Kinect Card portal.
2. Go to the Card Dashboard.
3. Find the card showing the 404 error.
4. Check whether an employee is assigned to the card.
   

If no employee is assigned:

• Click the card tile
• Select an employee from the dropdown
• Click Update
  

Once done, tap or scan the card again to see if the issue is resolved.

Step 2: Re-save the Card Assignment

If an employee is already assigned:

1. Click the card tile in the Card Dashboard.
2. Click Update again to confirm the employee is saved to the card.
   

This helps ensure the assignment is fully applied.

Step 3: Confirm the Card Is Active

1. Return to the Card Dashboard.
2. Check the card tile colour:
   
   Black = Card is active
   White = Card is inactive
   

If the card tile is white:

• Click the Active toggle in the top-right corner to switch it on
  

The card tile will turn black, confirming activation.

Test the Card Again

After completing the steps above:

• Tap the NFC card or
• Scan the QR code again
  

This should resolve the 404 error.

Still Need Help?

If the issue continues, please contact our support team and include:

• The card reference number
• The employee name
• A screenshot of the error (if possible)
  

We’ll be happy to help.