Kinect Card Limited is responsible for your order from placement, to production and packaging. Once your order has been handed over to the shipping carrier, our responsibility ceases.
Thus, any items damaged in shipping must be addressed with the shipping carrier themselves.
If your order is returned to us due to being undeliverable address or avoidable error on the customers behalf, a reshipment fee will apply. This fee will be automatically billed to the debit/credit card on file. Please ensure that you provide Kinect Card Limited with an accurate shipping address to avoid these charges.
Please include a phone number with your order so that you may be easily contacted in the event that there is a problem with delivery.
SHIPMENT TRACKING NUMBERS
As Kinect Card Limited create its products per individual order, shipment tracking numbers are not available until production is completed. You may be able to track your order with the carrier provided.
Standard Kinect Card Limited models are delivered within 3-5 days of confirmed purchase. In the event that we are unable to complete production within the specified time frame, we will accommodate for the additional time spent on production with a faster shipping method so that you can still receive your order on/around the estimated delivery date.
For bespoke products, we request that all design notes and resources are emailed once prompted by our design team. We will then have a digital mock up sent to you for approval within 3 working days from artwork submission.
Any additional design work required may cause delays.We aim to ship your order within 2 working days from artwork approval.
Please keep in mind that we do not guarantee delivery dates, the date you are provided with is simply an estimate.
On rare occasions, where the print output may not meet our quality control standards, we’ll have no choice but to reprint your order, causing delays.
CUSTOMS POLICY FOR INTERNATIONAL ORDERS
Orders that are shipped to countries outside of the UK may be subject to customs duties and clearance fees levied by the destination country.
Customs policies vary widely from country to country. Kinect Card Limited does not have control over these fees, nor can we predict the exact cost of these fees.
Thus, we are not responsible for informing you of the specific fees that may apply; it is your responsibility, as the customer and the importer, to check what your country’s requirements are for all customs fees, before placing your order.
Please also be advised that when customs clearance procedures are required, it can cause delays beyond our original delivery estimates.